Mediacom outage cuts internet service to some in Mid-Missouri a second time in four hours
COLUMBIA, Mo. (KMIZ)
Mediacom is reporting a second outage has occurred causing a disruption of service in Mid-Missouri.
**OUTAGE UPDATE @ 6:30PM CST**— Mediacom Support (@MediacomSupport) July 5, 2022
We are aware of the disruption in service. Sincerely apologize for the inconvenience caused and rest assured we are working diligently on restoring services. Thank you for your patience!
A Mediacom spokeswoman said broadband customers in the northern and central MO areas of Jefferson City, Columbia and Excelsior Springs experienced an interruption to their internet and phone service from 2:51 p.m. until 3:50 p.m.
Mediacom tweeted at about 3:30 p.m. that it knew about an outage and promised updates later.
Phyllis Peters, with Mediacom, says the outage was caused by an electronics malfunction in a major network aggregation router in Des Moines, Iowa.
Mediacom tweeted about an hour later that the issue had been fixed.
Peters says in a release the outage was not heat related.
Officials say an electronic component failed to cause the outage.
Crews with Mediacom and the component manufacturer will investigate to make sure the failure does not cause a future outage.
The ABC 17 newsroom received multiple reports from people whose service was out at home. Several websites reported the outage was affecting a large area of the Midwest and popular internet outage tracker Downdetector logged an uptick in reports in the Columbia area and Jefferson City at about 3:30 p.m.