Social Services still having issues

At a Tuesday hearing at the Capitol, lawmakers asked questions about the Department of Social Services’ inability to process Medicaid claims.

The department provided some answers and blamed the system as a whole.

On Tuesday, Alyson Campbell, one of the directors at Social Services, updated lawmakers.

A lot of what has been said is very redundant because along with the new session, the Speaker of the House appointed new committee members.

Campbell told lawmakers if someone needs help with eligibility or any need provided by Social Services they should contact the call center.

She said the department has implemented something called first responders.

This means if someone at the call center can’t help solve a problem they send them directly to an eligibility specialist.

However, Campbell said the system is not 100% just yet.

The biggest issue social services is working with the call center on is customer service.

Campbell gave her explanation as to why there were not one, but two glitches in their system.

“We were building it as we were using it, which is a horrible way to implement a system, but that’s what we did.”, said Campbell.

She said they will be meeting with the President of YoungWilliams.

They will be discussing if they want to renew their contract with them.