BBB says HVAC scams are on the rise

COLUMBIA, Mo. (KMIZ)

The Better Business Bureau says more than 7,000 HVAC scams were reported in 2022, and 2023 is on track to surpass those numbers.

The ABC 17 News Stormtrack Weather Team issued a Weather Alert Day for Thursday and Friday as Mid-Missouri is expecting the heat index to near 110 degrees. The intense heat is causing people to escape the heat and run their air conditions overtime, but scammers are working overtime too.

"There is such a demand in units these days with the supply chain issues, that anything they can get their hands on is worth money for something who is willing to pay for it," Nick Knoth, of the Better Business Bureau, said.

The scammers are pressuring consumers to sign a contract that is not beneficial to them, according to the BBB.

Then you're out of a way to escape the heat.

"So a contractor will come and tell you you need an AC unit, a new furnace and take your AC unit or furnace away, or both. And you'll never see them again and really what they are doing, is stealing your AC unit," Knoth says.

Another scam the BBB has reported seeing is someone installing an air conditioner unit, the unit breaks down and you can never get in contact again with the installer for it to be reported.

Knoth also suggests consumers to be aware of price gouging. Scammers, Knoth says, are on the hunt for anyone who will answer the door or phone. If you do choose to answer, there are steps to take to avoid becoming a victim.

The BBB suggest if you are unsure if the company you are speaking to is legit, you should hang up and call that company's number that you can find online and then you'll be able to know if who you're engaging with is the real deal.

If you do fall victim of a HVAC scam, your chance of getting your money back depends on the situation.

Knoth says, the best way of getting your money back is reporting it to law enforcement.