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Insiders at Southwest reveal how the airline’s service imploded

By Gregory Wallace, CNN Ask Southwest Airlines employees about their company’s technology, and one word keeps coming up: “antiquated.” While Southwest grew from a scrappy, Texas-based discount airline operating three planes into one of the nation’s largest — union officials representing Southwest workers say the company did not keep pace with technology changes. And they

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Chinese tourists are ready to travel abroad again. Here’s why some countries are hesitant

By Jessie Yeung, CNN A surging Covid outbreak in China. Countries imposing travel restrictions on Chinese travelers, wary of the virus being imported. Scientists warning against fearmongering and xenophobia. But this isn’t early 2020. The familiar scene is playing out now as China battles its biggest-ever outbreak, after abandoning its stringent zero-Covid approach and partially

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As Southwest Airlines continues to sort out its mess, Buttigieg is steamed

By Forrest Brown, Gregory Wallace and Karla Cripps, CNN As beleaguered Southwest Airlines continues to sort out stranded passengers, uncollected baggage and out-of-position airplanes, US Transportation Secretary Pete Buttigieg has taken the airline to task. He’s pulling no punches, referring to the situation as a complete “meltdown” of the system. Meanwhile, the airline’s decision to

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