Five years after a tragic DC 911 misfire, America’s emergency dispatch systems are still overwhelmed and underfunded
By Danya Gainor, CNN (CNN) — Billie Shepperd was planning her daughter Sheila’s 60th birthday party in June 2020 when the phone rang. She had been imagining family members traveling from Washington, DC, to celebrate at the beach with crab legs and potato salad, when she picked up to hear Maria Shepperd, her granddaughter and
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