![Travelers wait in line at the Southwest Airlines ticketing counter at Nashville International Airport after the airline canceled thousands of flights last December.](https://abc17news.b-cdn.net/abc17news.com/2023/12/cnn-L19jb21wb25lbnRzL2ltYWdlL2luc3RhbmNlcy9jbHE2dm94bncwMDBsM2I2aGoxb3BpdDg2-L19jb21wb25lbnRzL2FydGljbGUvaW5zdGFuY2VzL2NscTZ2YzBkcTAwMWw2NG5xZ2dxODFvNTA-375x225.jpg)
Southwest CEO promises not to ruin the holidays with another travel meltdown
By Jordan Valinsky, CNN New York (CNN) — With millions of people expected to fly in the coming days, Southwest Airlines is vowing there won’t be a repeat of last year’s operational meltdown that ruined Christmas for travelers. Southwest CEO Bob Jordan said this week that “it will never happen again, I promise you that,”
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