Boone County Joint Communications says 911 outage is fixed

COLUMBIA, Mo. (KMIZ)

Boone County Joint Communications said Tuesday morning that it was back online.

A public alert at about 9:30 a.m. said 911 service had been restored.

Boone County sent a public safety alert to residents on Monday evening after it began experiencing a phone outage.

BCJC said in the alert – sent a little before 8 p.m. -- that Brightspeed was experiencing outages.

In a news release on Tuesday morning, BCJC said it became aware of the outage around 6 p.m. after 911 calls in Boone County were automatically rerouted to the Jefferson City Police Department.

The agency said this is a normal procedure when there are issues in Boone County.

Boone County said in the release that the issue was reported to AT&T and Brightspped. Staff was also sent to Jefferson City to answer any 911 calls from Boone County.

BCJC reported that Brightspeed said a fiber cut near Jefferson City could be the cause of the disruption.

BCJC also sent a message describing the outage at 6:43 p.m. The alerts did not say how long that outage was expected to last.

“We want to reassure everyone that our backup systems are functioning as intended,”
Chrisie Davis, Director of Boone County Joint Communications said in the release. “911 calls are still being
received and answered, even though they are routed through the Jefferson City Police
Department. Our teams are fully prepared and coordinated to ensure that all emergency services
are dispatched efficiently.”