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Here’s what North American airline passengers really think about the state of air travel
By Francesca Street, CNN (CNN) — Airports are crammed, flight fares are up and airlines are looking ahead to a hectic summer. And all the while North American travelers are kind of dissatisfied – at least according to consumer research company J.D. Power’s 2024 North American Airline Satisfaction Study. J.D. Power’s annual survey asks passengers
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