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BBB warns of scams on Cyber Monday

Online Shopping
The Better Business Bureau warns of online shopping scams during the holidays

COLUMBIA, Mo. (KMIZ)

The Monday after Thanksgiving is one of the busiest online shopping days, with millions filling up their virtual carts.

According to research from Finder, 86 percent of Americans planned to spend money on pre-Christmas sales such as Black Friday and Cyber Monday.

Cyber Monday last year broke the online sales record with $7.9 billion spent on Monday alone, according to The Better Business Bureau. According to Leftronic, that was a 19.3 percent increase from 2017.

The Better Business Bureau has warnings for consumers on Cyber Monday before buying online.

  • Beware of false advertising and phony websites. If a company is selling the hottest item of the year at a price that seems too good to be true, it probably is. Watch out for false advertising and keep a close eye on the web address in your browser. Scammers love to create lookalike websites that, at first glance, appear to belong to a trusted retailer. Make sure websites use the correct spelling of a business name and have legitimate contact information and customer service numbers.
  • Shop with trustworthy sellers on secure sites only. Be wary of businesses you aren’t familiar with. Check their BBB Business Profile on BBB.org, look at the rating, and read customer reviews. In addition, be sure any web page you purchase from is secure. Secure web addresses begin with "https://" and not just "http://". Never put personal or credit card information in forms on non-secure web pages.
  • Keep your antivirus software up to date.  Make sure you have antivirus software installed on your computer or mobile device, and that it is up to date. This will help you to avoid non-secure websites and pop-up phishing scams, and help keep your personal information safe.
  • Price check before you buy. Dozens of online retailers will claim they have the best price on an item, but their offers can be misleading.  Do your homework by comparing prices. Remember that the best deal may not be the real deal.
  • Take advantage of rewards and loyalty programs. Check your credit card rewards program for special point offers that could add up on Cyber Monday and throughout the holidays. Make purchases using loyalty programs; many  major retailers have them.
  • Use your credit card. It’s always best to make online purchases with your credit card. If any shady charges turn up later, you will be able to contest them through your credit card company. Debit cards don’t offer this same protection. Never make purchases with online sellers by giving them prepaid debit cards or wiring them money.
  • Understand return policies. Online store policies may change for Cyber Monday offers. Read the fine print before you buy. Understand the return or exchange policy for the specific item you would like to purchase. Be aware that stores may not allow returns for “final sale” or “closeout” items. Make sure to get gift receipts, so the recipient can return or exchange the item if necessary.
  • Watch out for phishing scams. Busy schedules and increased purchases make it easier to miss – and fall victim to – a phishing scam. Look out for unsolicited emails, texts, calls or letters. These messages may claim you have a free gift waiting for you or that there is a problem with a delivery – all you need to do is click on a link or give up your personal information. Avoid phishing scams by ignoring suspicious correspondence and calls from unfamiliar phone numbers.

ABC 17 News Investigates / Money / News / Top Stories / Video

Zara Barker

Zara Barker is an anchor and investigative reporter for ABC 17 News. She anchors the Breaking News Desk during the morning newscast and anchors the 9 a.m. broadcast.

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